Maintenance & Support
Retainers for updates, bug fixes, security patching and small feature work — with a response time you can hold us to.
What we commit to on this work
- < 4 hrs
- Response inside working hours
- 0
- Unpatched critical CVEs
- 24/7
- Automated monitoring
What this covers.
Proactive monitoring
Alerting is wired to the named engineer on your account rather than a shared inbox, so a failing deploy or a dying disk reaches a person as a page — not your customer as a complaint.
Guaranteed response
Four working hours on standard retainers, one on priority, counted inside stated working hours. Written into the agreement, not just said on a call.
Inherited codebases
We take over work built by someone else. Onboarding starts with an audit so you know exactly what you own.
Continuous improvement
Unused retainer hours go into performance, accessibility and technical debt rather than quietly expiring.
What you receive.
- Security patching and dependency updates
- Uptime monitoring with alerting
- Daily backups and tested restores
- Bug fixes within agreed SLA
- A monthly pool of hours for small features
- Quarterly performance and security review
Typical stack
Before you ask.
Yes, after a short paid audit. It tells us what we are taking on and tells you what shape your codebase is really in — the report is yours either way.
Tell us what you are trying to build.
A first call is thirty minutes, costs nothing, and ends with a straight answer about whether we are the right group for it — plus the names of the specialists who would actually do the work.